Ottawa International Airport Authority

From the Airport Authority’s point of view, projects were examined with an even higher level of scrutiny. What can wait? What can reasonably be scaled back? Where can we make cuts that won’t negatively impact customer service? What is absolutely necessary? The result has been excellent cost containment for an organization that already prides itself on caution and financial prudence. As an added measure, the Authority’s employees also formed a committee that looked at many programs and procedures to evaluate changes that could be made to help the cost cutting initiative. At the end of the day, we have achieved a certain degree of resilience in an industry that has seen much turbulence worldwide. Comparatively speaking, our airport was much less severely impacted than others in Canada and North America in general.

Mission
Working with its partners, the Authority will be a leader in providing quality safe, secure, sustainable and affordable transportation facilities and services to the airport’s customers and communities within the National Capital Region.

Vision
To be the Transportation Hub for the National Capital Region

Strategic Directions

• To be an industry leader in the planning, development and operation of world-class airport facilities.
• To manage securely those elements of the airport operation for which the Authority is responsible, and to proactively influence our partners to meet their responsibilities to assure security across the entire airport campus.
• To operate the airport facilities in a safe manner and in compliance with all applicable federal regulations.
• To continue to work proactively with all levels of government, the cities of Ottawa and Gatineau, local communities and major stakeholders to better serve the region.
• To foster partnerships that contribute to the viability of the airport and the socio-economic growth of the community.
• To develop and maintain productive, talented employees who are excited by their work, committed to the Authority’s values and the achievement of its mission and business objectives.
• To provide the diverse and dynamic customer base with industry leading customer service.
• To further develop the commercial focus of the Authority.
• To manage the business in a financially, environmentally and socially responsible manner.
• To foster sustainability in all facets of its business and throughout the campus.

Organizational Values

The Authority conducts its business with:

• Responsibility;
• Transparency;
• Accountability; and
• Integrity.